GET IN TOUCH WITH US
Have a question about our CE courses or having trouble with your login or registration? Explore our most commonly asked questions below or email us using the following form. A member of our team will respond to your message as quickly as possible.
Frequently Asked Questions
I completed a course. How do I obtain my certificate?
After completing a course, click the certificate icon. After completing a very brief evaluation of the course survey, your certificate will available to print or save as a PDF.
May I print course certificates at a later time? and where?
Completed course certificates are available to print immediately when clicking the certificate button and are also available to print from your transcripts page at any time. We store certificates indefinitely but no less than 4 years.
How do I get my certificates when using my mobile phone?
Course certificates are easy to obtain. You can print from your phone or have the site email you a PDF of your certificate to your email address on file.
Can I print/download all of my certificates at one time?
Yes. On the Transcripts page, you can opt to download specific or all of your completed course certificates at one time.
Which plans do you offer?
We make it easy. You may choose a 1-year, 2-year, or Lifetime Plan. Each plan may be renewed automatically if you choose.
May I access my course certificates if my account has expired?
Yes. You may access all prior completed course certificates even if your account is not active.
How do I adjust my plan?
After logging in, you may make adjustments to your plan and/or your option to auto-renew in your account settings area.
Are there exams to take for each course?
If you are in certain states with certain licenses, yes, but the default for all other users is no exams. We implement a very short evaluation of the course which is used to further refine content and offerings.
May I request a refund?
Yes. If you have not completed courses to a certificate, we are happy to refund your purchase. We want all users to be satisfied with their service.
Do you have a phone number I can call and speak to someone?
Yes, we are happy to discuss accounts on the phone. We do wish for you to use our contact page to initiate the conversation. It logs your request, provides a history, and often we are able to handle questions faster via email.